Frequently Asked Questions
Everything you need to know about your Ivy Beauty experience.
Are Ivy Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All of our products and ingredients are 100% cruelty-free and never tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
Do you offer international shipping?
Yes, Ivy Beauty ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.