Returns & Exchanges

At Ivy Beauty, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day return policy for unopened and unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer care team with your order number to request a Return Merchandise Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original boxes, ensuring all seals are intact and including a copy of your packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.